ACHIEVEMENTS OF Mrs. Jyoti Mayal, President TAAI (2019 – 2014)

Adapted to unprecedented challenges, ensuring business continuity during the global pandemic.
Actively pursued and processed all due refunds approx. 5000 crores from airlines with MoCa
Supported refunds from hotels, and service providers, ensuring client finances protection
Successfully negotiated and resolved penalties with IATA, preventing financial loss for the business.
Chairperson APJC for better Communication
Managed and addressed the airline capping/ticketing authority issues to maintain service delivery and financial viability.
Continued to motivate and support the team, keeping morale high during challenging times.
Advocated relentlessly to MoH & MEA for the reopening of borders to revive travel and tourism.
Played a key role in the resumption of flights with MoCA post-lockdown, facilitating travel recovery.
Supported vaccination initiatives, encouraging staff and clients to get vaccinated for safe travel.
Engaged in Women in Travel and Tourism (WITT) initiatives, promoting gender diversity and empowerment in the industry.
Coordinated with visa facilitation services with BLS and VFS to streamline travel document processes during the pandemic.
Ensured flights were reinstated on the Global Distribution System (GDS), preventing disruptions in flight bookings.
Managed multiple GDS-related cases efficiently, ensuring the availability and accuracy of flight data for agents and clients.

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Organized a successful roadshow during the Arabian Travel Market (ATM) in Dubai, attended by key stakeholders from India and the UAE, to promote inbound tourism.
Engaged in G20 discussions, shaping policies related to National Tourism Policy (NTP), cruise tourism, adventure tourism, and MICE sectors, ensuring strategic growth.
Successfully secured funds and deliverables through high-level meetings with the President and Speaker of Sri Lanka to strengthen tourism ties.
Collaborated with the Ministry of Tourism on comprehensive policies, including updating the website and working on Market Development Assistance (MDA) programs.
Worked closely with the Ministry of Aviation and DGCA on consumer protection measures and insurance policies to safeguard travel agent and consumer funds.
Advocated for the implementation of Tax Collected at Source (TCS) policies and ongoing efforts to reduce GST rates in the travel industry.
Collaborated with the Ministry of External Affairs to expedite visa openings, facilitating smoother international travel.
Initiated efforts to integrate tourism studies into state school boards and CBSE curriculum to foster early industry awareness.
As APJC Chairperson, successfully managed natural capping, facilitated refunds for agents, and maintained a strong relationship with airlines, protecting agents from defaults.
Signed several Memorandums of Understanding (MoUs) with countries and states to enhance tourism cooperation and exchange.
Launched skill development initiatives in partnership with the Tourism and Hospitality Skill Council (THSC) and Ministry of Tourism.
Coordinated media outreach with 15 major electronic travel channels to enhance visibility in Sri Lanka and beyond.
Built strong branding for India across international markets, establishing connections with Indian ambassadors globally.
Actively contributed to Invest India’s initiatives and the Bureau of Indian Standards (BIS) to enhance tourism infrastructure and investment.